Privacy Policy

Last updated in July 2018.

We make stairs.  Really, how much personal information can we collect? 

To keep the lawyers happy, and to be really transparent and give you peace of mind here’s our privacy policy (well, our take on someone else’s privacy policy that we thought was pretty good).

We collect enough information on you to do business with you, collect accounts and pay taxes.  We do collect a bit more information through cookies and website visits.  This is not personal information as such as it’s all aggregated – but maybe it can be personal for someone more tech savvy than us.  Because we don’t know how it could be misused we’ll treat it all as personal information.We keep all the information on secure servers, we try to partner with reliable vendors, and we keep our mouths shut.

If you want to see your information, just ask.  If you want it deleted, we’ll do it as long as we can still keep the Tax Office happy.

Anyway, onto the legal bit.

This Privacy Policy explains how Sunnyside Stairs may collect, use, and share personal information that you provide to us, or that we may otherwise obtain or generate, which relates to you through our websites and other platforms. Depending on the website or platform you have used to engaged with us, some or all aspects of this Privacy Policy may or may not be applicable. Please take a moment to review this Privacy Policy and, if you have any questions, feel free to get in touch with us.

We may change this Privacy Policy from time to time.

Table of Contents

What personal information do we collect and where do we obtain it from?

How do we obtain personal information about you?

How we use your personal information?

On what basis do we use your personal information?

We sometimes share your personal information

Transfers outside Australia

Websites that we do not own or control

How long will we keep your personal information?

How secure is your personal information?

Exercise your rights under this Privacy Policy

Cookies and other technologies

What personal information do we collect and where do we obtain it from?

The personal information that we collect about you may include:

• your name
• your email and mailing address
• your phone number
• your postcode
• activity data, such as whether an email we sent you was opened
• information from your visits to our websites, including the type of browser and operating system you use, access times, pages viewed, URLs clicked on, your IP address and the page you visited before navigating to our websites
• device information, including the unique device identifier, hardware model, operating system and version, and mobile network information
• your responses to any surveys that you may choose to participate in.

How do we obtain personal information about you?

We may collect your personal information in the course of monitoring our technology tools and services, including email communications sent to and from us. Otherwise, we gather and generate information about you when you provide it to us. We may combine information that we have about you from various sources.

How we use your personal information

We use your personal information to:

• personalise the content on our digital platforms to match your user profile or likes and dislikes, and improve our services
• provide you with information, including marketing communications.

• answer your questions and request for services, and solicit your feedback

• for internal purposes such as auditing, data analysis and research to help us deliver and improve our content and services
• to monitor and analyse trends, usage and activities to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms
• to ensure we have up-to-date contact information for you.

On what basis do we use your personal information?

• For legitimate business purposes. Using your personal information helps us operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our products and services an efficient and effective one.
• Your consent. At times we may need to get your consent to allow us to use your personal information for one or more of the purposes set out above. You have various rights where we are processing your information on the basis of your consent. For example, if you don’t want to be on one of our mailing lists, you can choose to opt out at any time by following the “unsubscribe” instructions at the bottom of our promotional emails.

We sometimes share your personal information

We may share your personal information with any of the following.

• Our professional advisors and auditors.
• Regulators, governments and law enforcement authorities.
• Courts, tribunals, arbitrators or other judicial committees.
• Other third parties in connection with our selling, merging, buying, or reorganising all or any part of our business, or carrying out any similar change of our business (including any potential or actual purchaser of that business or that purchaser’s advisors).

Transfers outside Australia

We may transfer your personal information outside of Australia.  This is usually the result of using a third party service such as mailchimp. The countries to which your personal information is transferred may not offer an equivalent level of protection for personal information to Australia.

We endeavour to minimise this risk by only working with reputable providors, and minimising the information we share

Websites that we do not own or control

From time to time we may provide links to websites or mobile applications that we do not own or control. This Privacy Policy does not apply to those websites. If you choose to use those websites, please make sure that you check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.

How long will we keep your personal information?

As a general rule, we keep your personal information for as long as required (a) to comply with law; (b) to provide you with information on our products and our services.

How secure is your personal information?

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. Our suppliers are carefully selected and required to use appropriate measures to protect the confidentiality and security of your information. Unfortunately, the transmission to us of information via the internet or a mobile phone network connection may not be completely secure; any transmission is at your own risk.

Exercise your rights under this Privacy Policy

You may have the right to:

• withdraw your consent to the processing of your information at any time, where we process your personal information based on having your consent
• ask us about the processing of your personal information, including to be provided with a copy of your personal information.
• request the correction and/or deletion of your personal information, or restrict or object to the processing of your personal information
• request to obtain and reuse your personal information for your own purposes across different services
• complain to a competent supervisory authority, or to a court of law, if your data protection rights are violated or you have suffered as a result of unlawful processing of your personal information.

If you would like access to the information that we hold about you, if any of the information that we hold about you is inaccurate or out of date, or if you wish to restrict or object to us processing it, please let us know by getting in touch with us.

Cookies and other technologies

We may use cookies and other technologies such as device identifiers to improve user experience, help us understand how our platforms are being used – for example, which parts of our websites have been visited and which emails opened – and to measure the effectiveness of advertisements and services. We generally treat information collected by cookies and other technologies as non-personal information. However, to the extent Internet Protocol (IP) or similar identifiers are considered personal information by local law, we also treat these identifiers and information collected by cookies and other technologies, which can be linked to such identifiers, as personal information.